1.   Delivery 

1.1 When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days 

1.2 Where will my order ship from?

	US	UK	Europe	Canada	Australia
Prints	✔	✔	✔	✔	✔
Acrylic	✔
Metal	✔	✔
Canvas	✔	✔	✔	✔	✔
Framed	✔		✔	✔	✔

 

 

1.3 Will I be charged customs for my order?

Additional customs and tax fee can occur only on international orders (you buy a Framed Canvas - which only ships from the USA - with shipment to Europe for example. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

1.4 My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following: 

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

2.   Orders 

2.1 How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

2.2 How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@maxrivephotography.com 

2.3 I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at  info@maxrivephotography.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible! 

3.Returns

What’s your exchange policy?

If you're not happy with a purchase that you made on maxrivephotography.com - for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - Max Rive Photography does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

Max Rive Photography sells many pieces of artwork each month - all with a 100% money-back guarantee.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.